:root{--sidebar-width: 240px;--topbar-height: 56px;--primary: #7c3aed;--primary-light: #8b5cf6;--primary-dark: #6d28d9;--primary-bg: #ede9fe;--sidebar-bg: #0f0f1a;--sidebar-text: #a0a0b8;--sidebar-hover: rgba(124,58,237,.12);--sidebar-active-bg: rgba(124,58,237,.2);--sidebar-active-text: #c4b5fd;--surface: #ffffff;--surface-2: #f9fafb;--border: #e5e7eb;--text-primary: #111827;--text-secondary: #6b7280;--text-muted: #9ca3af;--radius: 10px;--radius-lg: 14px;--shadow-sm: 0 1px 3px rgba(0,0,0,.06), 0 1px 2px rgba(0,0,0,.04);--shadow: 0 4px 6px -1px rgba(0,0,0,.07), 0 2px 4px -1px rgba(0,0,0,.04);--shadow-md: 0 10px 15px -3px rgba(0,0,0,.08), 0 4px 6px -2px rgba(0,0,0,.04)}*{box-sizing:border-box;margin:0;padding:0}body{font-family:Inter,Segoe UI,system-ui,sans-serif;background:var(--surface-2);color:var(--text-primary);font-size:14px;line-height:1.5}::-webkit-scrollbar{width:5px;height:5px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:#d1d5db;border-radius:99px}.sidebar{width:var(--sidebar-width);background:var(--sidebar-bg);height:100vh;position:fixed;top:0;left:0;display:flex;flex-direction:column;z-index:1000;overflow-y:auto;overflow-x:hidden}.sidebar-brand{padding:18px 16px 14px;display:flex;align-items:center;gap:10px;border-bottom:1px solid rgba(255,255,255,.06)}.brand-icon{width:32px;height:32px;background:linear-gradient(135deg,var(--primary) 0%,#a855f7 100%);border-radius:8px;display:flex;align-items:center;justify-content:center;font-size:16px;color:#fff;flex-shrink:0}.brand-name{font-size:15px;font-weight:700;color:#fff;letter-spacing:-.3px}.brand-name span{color:#a78bfa}.sidebar-nav{padding:12px 8px;flex:1}.nav-label{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:1px;color:#ffffff40;padding:10px 8px 4px}.sidebar-link{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:8px;color:var(--sidebar-text);text-decoration:none;font-size:13.5px;font-weight:500;transition:all .15s;margin-bottom:1px;position:relative}.sidebar-link:hover{background:var(--sidebar-hover);color:#e2e8f0}.sidebar-link.active{background:var(--sidebar-active-bg);color:var(--sidebar-active-text)}.sidebar-link.active:before{content:"";position:absolute;left:0;top:50%;transform:translateY(-50%);width:3px;height:18px;background:var(--primary-light);border-radius:0 3px 3px 0}.sidebar-link i{font-size:15px;width:18px;text-align:center;flex-shrink:0}.sidebar-link .badge-count{margin-left:auto;background:#7c3aed4d;color:#c4b5fd;font-size:10px;font-weight:600;padding:2px 6px;border-radius:99px}.sidebar-footer{padding:12px;border-top:1px solid rgba(255,255,255,.06)}.user-card{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:8px;cursor:pointer;transition:background .15s}.user-card:hover{background:#ffffff0d}.avatar{width:32px;height:32px;border-radius:50%;background:linear-gradient(135deg,var(--primary) 0%,#a855f7 100%);display:flex;align-items:center;justify-content:center;color:#fff;font-size:12px;font-weight:700;flex-shrink:0;text-transform:uppercase}.avatar-sm{width:26px;height:26px;font-size:10px}.avatar-xs{width:22px;height:22px;font-size:9px}.user-info{flex:1;min-width:0}.user-name{font-size:13px;font-weight:600;color:#e2e8f0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-role{font-size:11px;color:#ffffff59}.main-wrapper{margin-left:var(--sidebar-width);min-height:100vh;display:flex;flex-direction:column}.topbar{height:var(--topbar-height);background:var(--surface);border-bottom:1px solid var(--border);display:flex;align-items:center;padding:0 20px;gap:12px;position:sticky;top:0;z-index:100}.topbar-title{font-size:15px;font-weight:600;color:var(--text-primary);flex:1}.topbar-action{display:flex;align-items:center;justify-content:center;width:34px;height:34px;border-radius:8px;border:1px solid var(--border);background:transparent;color:var(--text-secondary);cursor:pointer;transition:all .15s;font-size:15px}.topbar-action:hover{background:var(--surface-2);color:var(--text-primary)}.page-content{padding:20px 24px;flex:1}.page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px}.page-title{font-size:18px;font-weight:700;color:var(--text-primary)}.page-subtitle{font-size:13px;color:var(--text-muted);margin-top:2px}.card{background:var(--surface);border-radius:var(--radius-lg);border:1px solid var(--border);box-shadow:var(--shadow-sm)}.card-body{padding:20px}.card-header-custom{padding:16px 20px 0;display:flex;align-items:center;justify-content:space-between}.stat-card{background:var(--surface);border-radius:var(--radius-lg);border:1px solid var(--border);padding:18px 20px;transition:transform .15s,box-shadow .15s;cursor:default}.stat-card:hover{transform:translateY(-2px);box-shadow:var(--shadow-md)}.stat-icon{width:42px;height:42px;border-radius:10px;display:flex;align-items:center;justify-content:center;font-size:18px;margin-bottom:12px}.stat-value{font-size:28px;font-weight:800;color:var(--text-primary);line-height:1}.stat-label{font-size:12px;color:var(--text-muted);margin-top:4px;font-weight:500;text-transform:uppercase;letter-spacing:.5px}.stat-trend{font-size:12px;margin-top:8px;display:flex;align-items:center;gap:4px}.trend-up{color:#10b981}.trend-down{color:#ef4444}.btn-primary{background:var(--primary)!important;border-color:var(--primary)!important;color:#fff!important;font-weight:500;font-size:13.5px;padding:7px 16px;border-radius:8px;transition:all .15s}.btn-primary:hover{background:var(--primary-dark)!important;border-color:var(--primary-dark)!important;transform:translateY(-1px);box-shadow:0 4px 12px #7c3aed59}.btn-outline-secondary{border-color:var(--border)!important;color:var(--text-secondary)!important;font-weight:500;font-size:13.5px;padding:7px 16px;border-radius:8px;background:transparent!important;transition:all .15s}.btn-outline-secondary:hover{background:var(--surface-2)!important;color:var(--text-primary)!important}.btn-sm{padding:5px 12px!important;font-size:12.5px!important}.icon-btn{width:32px;height:32px;display:inline-flex;align-items:center;justify-content:center;border-radius:8px;border:1px solid var(--border);background:transparent;color:var(--text-muted);cursor:pointer;transition:all .15s;font-size:14px;text-decoration:none}.icon-btn:hover{background:var(--surface-2);color:var(--text-primary)}.badge-status,.badge-priority{display:inline-flex;align-items:center;gap:5px;padding:3px 10px;border-radius:99px;font-size:11.5px;font-weight:600;white-space:nowrap}.status-open{background:#dbeafe;color:#1d4ed8}.status-inprogress{background:#fef3c7;color:#b45309}.status-resolved{background:#d1fae5;color:#065f46}.status-closed{background:#f3f4f6;color:#6b7280}.priority-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}.priority-low{background:#10b981}.priority-medium{background:#f59e0b}.priority-high{background:#f97316}.priority-urgent{background:#ef4444}.priority-badge-low{background:#d1fae5;color:#065f46}.priority-badge-medium{background:#fef3c7;color:#92400e}.priority-badge-high{background:#ffedd5;color:#9a3412}.priority-badge-urgent{background:#fee2e2;color:#991b1b}.data-table-wrap{background:var(--surface);border-radius:var(--radius-lg);border:1px solid var(--border);overflow:hidden;box-shadow:var(--shadow-sm)}.data-table-wrap table{margin:0}.data-table-wrap thead th{background:var(--surface-2);font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.6px;color:var(--text-muted);padding:11px 16px;border-bottom:1px solid var(--border);white-space:nowrap}.data-table-wrap tbody td{padding:12px 16px;border-bottom:1px solid #f3f4f6;vertical-align:middle;font-size:13.5px}.data-table-wrap tbody tr:last-child td{border-bottom:none}.data-table-wrap tbody tr:hover td{background:#fafafa}.ticket-num{font-family:SF Mono,Fira Code,monospace;font-size:11.5px;color:var(--text-muted);background:var(--surface-2);padding:2px 7px;border-radius:5px;border:1px solid var(--border)}.board-container{display:flex;gap:14px;overflow-x:auto;padding-bottom:16px;align-items:flex-start}.board-column{flex-shrink:0;width:280px;background:var(--surface-2);border-radius:var(--radius-lg);border:1px solid var(--border);overflow:hidden}.board-col-header{padding:12px 14px;display:flex;align-items:center;gap:8px;border-bottom:1px solid var(--border);background:var(--surface)}.col-dot{width:8px;height:8px;border-radius:50%}.col-title{font-size:13px;font-weight:600;color:var(--text-primary);flex:1}.col-count{font-size:11px;font-weight:600;color:var(--text-muted);background:var(--surface-2);padding:1px 7px;border-radius:99px;border:1px solid var(--border)}.board-cards{padding:10px;min-height:120px;transition:background .15s}.board-cards.drag-over{background:#7c3aed0d;border-radius:8px}.ticket-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:12px 14px;margin-bottom:8px;cursor:grab;transition:all .15s;box-shadow:var(--shadow-sm)}.ticket-card:hover{box-shadow:var(--shadow-md);transform:translateY(-1px);border-color:#d1d5db}.ticket-card:active{cursor:grabbing}.ticket-card.dragging{opacity:.4;transform:rotate(2deg)}.card-top{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px}.card-subject{font-size:13px;font-weight:500;color:var(--text-primary);line-height:1.4;margin-bottom:10px;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.card-footer{display:flex;align-items:center;gap:6px;margin-top:8px}.card-source{font-size:11px;color:var(--text-muted);display:flex;align-items:center;gap:3px}.view-toggle{display:flex;background:var(--surface-2);border:1px solid var(--border);border-radius:8px;padding:3px;gap:2px}.view-btn{padding:5px 12px;border-radius:6px;border:none;background:transparent;color:var(--text-muted);font-size:13px;cursor:pointer;transition:all .15s;display:flex;align-items:center;gap:5px;font-weight:500}.view-btn.active{background:var(--surface);color:var(--text-primary);box-shadow:var(--shadow-sm)}.view-btn:hover:not(.active){color:var(--text-secondary)}.filter-bar{display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding:12px 16px;background:var(--surface);border-radius:var(--radius-lg);border:1px solid var(--border);margin-bottom:16px;box-shadow:var(--shadow-sm)}.filter-bar .form-control,.filter-bar .form-select{font-size:13px;border-radius:8px;border-color:var(--border);padding:6px 12px;height:auto;background:var(--surface-2);color:var(--text-primary)}.filter-bar .form-control:focus,.filter-bar .form-select:focus{border-color:var(--primary-light);box-shadow:0 0 0 3px #7c3aed1a}.filter-bar .input-group-text{background:var(--surface-2);border-color:var(--border);color:var(--text-muted);font-size:13px;border-radius:8px 0 0 8px}.auth-wrapper{min-height:100vh;background:linear-gradient(135deg,#1e1b4b,#312e81,#4c1d95);display:flex;align-items:center;justify-content:center;padding:24px}.auth-card{background:var(--surface);border-radius:16px;padding:36px;width:100%;max-width:420px;box-shadow:0 25px 50px #00000040}.auth-logo{font-size:22px;font-weight:800;text-align:center;margin-bottom:4px;color:var(--text-primary)}.auth-logo span{color:var(--primary)}.auth-sub{text-align:center;color:var(--text-muted);font-size:13.5px;margin-bottom:28px}.onboarding-wrapper{min-height:100vh;background:linear-gradient(135deg,#0f172a,#1e1b4b);display:flex;align-items:center;justify-content:center;padding:24px}.onboarding-card{background:var(--surface);border-radius:16px;width:100%;max-width:580px;box-shadow:0 25px 50px #0000004d;overflow:hidden}.onboarding-header{background:linear-gradient(135deg,var(--primary) 0%,#a855f7 100%);padding:28px 32px;color:#fff}.step-dots{display:flex;gap:6px;margin-top:14px}.step-dot{width:6px;height:6px;border-radius:99px;background:#ffffff4d;transition:all .25s}.step-dot.active{background:#fff;width:20px}.onboarding-body{padding:28px 32px}.form-label{font-size:13px;font-weight:500;color:var(--text-primary);margin-bottom:5px}.form-control,.form-select{font-size:13.5px;border-radius:8px;border-color:var(--border);color:var(--text-primary);background:var(--surface);padding:8px 12px;height:auto}.form-control:focus,.form-select:focus{border-color:var(--primary-light);box-shadow:0 0 0 3px #7c3aed1f;outline:none}.form-card{background:var(--surface);border-radius:var(--radius-lg);border:1px solid var(--border);padding:20px;box-shadow:var(--shadow-sm)}.section-title{font-size:14px;font-weight:600;color:var(--text-primary);margin-bottom:14px;display:flex;align-items:center;gap:8px}.comment-item{padding:12px 14px;border-radius:var(--radius);background:var(--surface-2);margin-bottom:8px;border:1px solid var(--border)}.comment-item.internal{background:#fffbeb;border-color:#fde68a;border-left:3px solid #f59e0b}.comment-meta{font-size:12px;color:var(--text-muted);margin-bottom:5px}.alert{border-radius:var(--radius);font-size:13.5px;border:none}.alert-danger{background:#fee2e2;color:#991b1b}.alert-success{background:#d1fae5;color:#065f46}.empty-state{text-align:center;padding:56px 24px}.empty-icon{width:72px;height:72px;border-radius:50%;background:var(--surface-2);border:2px solid var(--border);display:flex;align-items:center;justify-content:center;font-size:28px;color:var(--text-muted);margin:0 auto 16px}.empty-title{font-size:15px;font-weight:600;color:var(--text-primary);margin-bottom:6px}.empty-sub{font-size:13.5px;color:var(--text-muted)}.cursor-pointer{cursor:pointer}.text-ellipsis{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.divider{border:none;border-top:1px solid var(--border);margin:16px 0}.spinner-border-sm{width:14px;height:14px;border-width:2px}.hamburger-btn{display:none;align-items:center;justify-content:center;width:36px;height:36px;border-radius:8px;border:1px solid var(--border);background:transparent;color:var(--text-secondary);cursor:pointer;font-size:18px;flex-shrink:0;transition:all .15s}.hamburger-btn:hover{background:var(--surface-2);color:var(--text-primary)}.sidebar-close-btn{display:none;align-items:center;justify-content:center;margin-left:auto;width:28px;height:28px;border-radius:6px;border:none;background:#ffffff14;color:#ffffff80;cursor:pointer;font-size:13px;flex-shrink:0}.sidebar-overlay{display:none;position:fixed;inset:0;background:#00000080;z-index:999;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}@media(max-width:768px){.sidebar{transform:translate(-100%);transition:transform .25s ease;z-index:1000}app-sidebar.sidebar-mobile-open .sidebar{transform:translate(0)}.sidebar-overlay{display:block}.hamburger-btn,.sidebar-close-btn{display:flex}.main-wrapper{margin-left:0}.page-content{padding:14px 12px}.page-header{flex-direction:column;align-items:flex-start;gap:10px}.page-header>div:last-child{width:100%}.page-header .d-flex{flex-wrap:wrap}.view-toggle{flex:1}.view-btn{flex:1;justify-content:center}.filter-bar{flex-direction:column;align-items:stretch;gap:8px}.filter-bar .input-group,.filter-bar .form-select{width:100%!important}.stats-grid{grid-template-columns:repeat(2,1fr)!important;gap:10px!important}.stat-value{font-size:22px}.data-table-wrap{overflow-x:auto;-webkit-overflow-scrolling:touch}.data-table-wrap table{min-width:600px}.board-container{padding-bottom:12px}.board-column{width:240px}.form-card{padding:14px}.row.g-3>[class*=col-lg]{flex:0 0 100%;max-width:100%}.auth-card{padding:24px 18px}.onboarding-card{margin:0}.onboarding-header,.onboarding-body{padding:20px 18px}.col-lg-8,.col-lg-4{flex:0 0 100%;max-width:100%}.btn-label{display:none}.data-table-wrap th:nth-child(5),.data-table-wrap td:nth-child(5){display:none}}@media(min-width:769px)and (max-width:1024px){:root{--sidebar-width: 200px}.page-content{padding:16px 18px}.stats-grid{grid-template-columns:repeat(3,1fr)!important}.board-column{width:230px}}@media(min-width:1025px){.hamburger-btn,.sidebar-close-btn,.sidebar-overlay{display:none!important}.sidebar{transform:translate(0)!important;transition:none}}.ai-cursor{display:inline-block;width:2px;height:1em;background:#7c3aed;margin-left:2px;vertical-align:text-bottom;animation:blink .7s step-end infinite}@keyframes blink{0%,to{opacity:1}50%{opacity:0}}